Ordering & Shipping
You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed.
If you have not received your order confirmation please check your junk mail. If still not received please contact email@example.com
Order not received
We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 10 days of processing, please email firstname.lastname@example.org with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you.
Please expect a delay in shipping during peak periods including launches and promotions
Free Standard Shipping Thresholds
We offer free standard shipping on international orders over $75.00 before tax (with certain exclusions). Please note this does not include any taxes, duties or fees applied to your shipment.
We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.
Please allow up to 21 business days for shipping to US territories, Europe, P.O. Boxes, FPOs and APOs. (Shipping to P.O. boxes, FPO or APO addresses is only available within the US).
If your chosen delivery address is a Shop & Ship Address, please note we will not be responsible for any loss or damage to your order after it has been delivered to your Shop & Ship address.
If your items are received damaged, please send a photo with the damaged item along with your order number to email@example.com with the subject line: DAMAGED. This should be submitted within 7 days of receiving your order.
Items not received
If you have not received your full order, please contact us at firstname.lastname@example.org with the subject line: MISSING ITEM along with your order number. Please note cases should be reported within 7 days of receiving your order so we can investigate this fully, after this timeframe cases may no longer be eligible for review.
Tax & duty charges
All orders (excluding US, Canada and EU orders) are shipped from Bangkok, Thailand. Please note that international orders may be subject to additional tax & duties applied by your local customs office. We highly recommend that you check whether local tax or duties may be applied to your order before making any purchases from our website.